SKYPE : onlineserviceshopping@hotmail.com

Shipping & Returns

Free delivery worldwide when order over $99.

Shipment

In order to offer premium quality items, all the hair extensions will be shipped directly from our factories to http://www.hairextensiononlinesale.com first and then after careful checking, http://www.hairextensiononlinesale.com will ship the item out.

Handling Time

Usually handling time may take about 2 business days and 3-4 days for order placed on weekends. Once item is shipped out, we will send you email. For the custom make order, item needs to be produced first and then we will ship it out.

Shipping Options & Time

Continent Country Standard Shipping Express Shipping(FedEx/DHL) USPS DePost DPD UPS
North America Canada, United States, Mexico, Trinidad and Tobago 6-10 business days 2-4 business days 2-3 business days (United States Only) 1-2 business days (United States Only)
South America Brazil, Argentina, Chile, Colombia, Ecuador 6-10 business days 4-5 business days
Africa South Africa, Zambia, Nigeria, Cameroon, Senegal, Botswana, Tanzania, Congo - Brazzaville 6-10 business days 4-5 business days
Europe Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Norway, Portugal, Spain, Sweden, Switzerland, Ukraine, Turkey, Croatia, LatviaUnited, Macedonia, Lithuania, Netherlands, Russia, United Kingdom 6-10 business days 2-4 business days 1-2 business days (Germany, France & U.K.) 5-7 business days (Germany Only)
Oceania Australia, New Zealand, Papua New Guinea 6-10 business days 2-4 business days
East Asia Japan, P.R Korea, R.Korea, Mongolia 6-10 business days 2-4 business days
Southeast Asia Cambodia, Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam 6-10 business days 2-4 business days
West Asia Saudi Arabia, Jordan 6-10 business days 3-5 business days

Handling time is excluded in the shipping time

Total Delivery Time = Handling Time/Producting Time + Shipping Time

Please note:

1. we cannot ship via a traceable method to any post office boxes. Delivery time cannot be guaranteed nor can the package be tracked. We encourage all deliveries be made to a physical address so packages can be tracked.

2. For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

3. We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.

Return Policy

We gladly accept returns on all eligible products. We do not sell refurbished or previously owned products, therefore, a 30% restocking fee will be applied for all returned merchandise. Return postage is on buyer.

Once the restocking fee is applied, any balance remaining will be refunded to the PayPal account submitted with your original order.

How to Return

Only eligible hair extensions can be returned. Please contact us first about the problem you met, we will try our best to solve your problem. If your problem can't be solved without return, we will be happy to accept it and add your name in our return system. You can then send the item back to the address on the original shipment. Return without communication will be rejected.

Exchange Policy

How to Exchange

Only eligible items can be exchanged. When you want to exchange the hair extension, please contact us first about the problem you met, we will try our best to solve it. If your problem can’t be solved without exchange, we will be happy to accept it and add your name in our exchange system. You can then send the item back to the address on the original shipment. Exchange without contacting will be charged 10% handling fee.

Exchange Policy

1. Please send pictures of the hair extensions first to us when you decide to make exchange or return.

2. The exchange can be done in the same style, and if you want to exchange the different style, you should pay the price difference.

3. There won't be any re-stocking fee charged for exchange, but Clients need to afford the shipping cost of the hair extensions.

4. The same shipping information and shipping method submitted with your original order will apply for your exchange order, unless specified.

Expedite the Exchange Process (Cross-ship)

Need your exchange product now? Place a new order online or email onlineserviceshoppinghair@gmail.com. We will ship your new product without delay if you agree to have the new purchase paid with PayPal. Indicate the new order number on the Exchange Request Form and when we receive and process the eligible returned product, we'll issue a refund without restocking fees.


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